Shipping Policy
Last Updated: November 3, 2026
Free Standard shipping is available for eligible orders to the 50 U.S. states and Washington, DC, with no minimum purchase. The estimated total time from order placement to delivery is 3–6 business days.
Delivery area and service
We offer delivery to eligible addresses in the 50 U.S. states and Washington, DC, and do not offer international shipping. Alaska and Hawaii are included in those 50 states. We do not ship to U.S. territories or APO, FPO, or DPO military addresses. The Domestic Standard shipping rate is free for eligible orders. For an Alaska or Hawaii address, a PO box, or another unusual address within the 50 states and DC, contact support@doratos.com before ordering with the product link and complete destination address so we can check the item and available carrier service. A rate appearing at checkout establishes the quoted charge but does not, by itself, prove that a carrier can deliver the product to the address.
Standard shipping has a $0 charge and no minimum order value for eligible addresses. The available service and final order total appear before you submit an order. We do not promise a named carrier, expedited service, or an option that checkout does not present.
Processing, transit, and the total estimate
We normally process an order in 1–2 business days. After dispatch, Standard transit is estimated at 2–4 business days. Together, these stages yield an estimated 3–6 business days from order placement to delivery. Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and those holidays do not count toward either stage.
These time ranges are estimates, not guaranteed arrival dates. A confirmation email acknowledges the order; a shipping notice and tracking information follow when a tracked parcel is dispatched. Tracking may take additional time to show the first carrier scan. The estimated time can change because of address problems, weather, carrier disruption, or circumstances outside our direct control.
If shipment is delayed
If we learn that we cannot ship within the stated processing period, we will contact you with a revised expected time. You may accept that time or cancel the unshipped order and receive a prompt refund to the original payment method. If a parcel is already in transit and its tracking appears stalled or delivery is marked complete but you cannot find it, contact us with the order number so we can review the carrier information and next steps.
Please give a complete and accurate delivery address at checkout. Contact us quickly if you notice an error. We can change an address only before dispatch or another fulfillment step makes the change impossible. For returns after delivery, follow the Refund Policy rather than sending an item to the address printed on a parcel.
Planning for a particular room
If a basket, organizer, or vase is needed by a specific date, allow for the full estimated processing and transit window and check the tracking link after dispatch. An estimated arrival is not a promise for an event or installation date. Contact us if the parcel is delayed or the tracking does not progress.
Related information
Refund Policy · Contact Us · Payment Information
Contact doratos
Store: doratos (doratos.com). For questions about this page, email support@doratos.com or call +1 (907) 878-0870. Our mailing address is 13451 E Norman Ave, Palmer, AK 99645, United States. It is not a retail storefront, pickup point, or return address. Please contact us for return instructions before mailing an item.