Contact Us

Last Updated: November 3, 2026

Need the opening size of a basket, help choosing a tray, or an update on an order? Our team can help with product and after-sale questions.

Email, phone, and form

Email support@doratos.com or call +1 (907) 878-0870. You can also use the form on this page; it asks for your name, email, optional phone number, and message. Include the order number for order questions. We answer as promptly as we can.

Do not include a full payment card number, CVV, account password, or one-time code in a message. For a damaged, incorrect, or incomplete item, describe the issue and provide photos if available. For a return, ask for the correct destination and prepaid label before mailing anything.

Mailing address and map

Our correspondence address is 13451 E Norman Ave, Palmer, AK 99645, United States. This is not a physical shop, pickup location, or return address. The map on this page shows the address area in Palmer, Alaska; it does not indicate that customers can visit or send returns there.

The Google Map on our Contact Us page loads directly. When it loads, Google may receive technical data such as an IP address, device information, and map interactions. Read our Privacy Policy for the data practices relevant to this site and review Google’s own privacy information for its map service.

Useful details to include

For a product question, send the item link and the measurement or use you need to confirm. For an order, include the order number. For a damaged bowl, vase, tray, or organizer, describe the condition and include a photo if available so we can review the next step.

Self-service information

Our Shipping Policy explains delivery coverage and estimates. The Refund Policy explains the 30-calendar-day request period, prepaid labels, and refund timing. Payment Information explains what checkout displays and how to report a failed or duplicate charge. You can still contact us if the applicable page does not answer your specific question.

Store identity

Store: doratos (doratos.com). The storefront is available at doratos.com. Our mailing address is 13451 E Norman Ave, Palmer, AK 99645, United States; it is for correspondence only.