Refund Policy
Last Updated: November 3, 2026
You may request a return within 30 calendar days after an item is delivered. We provide a prepaid return label for an eligible return, pay that return shipping cost, and do not charge a restocking fee.
When a return is eligible
For a change-of-mind return, the product must be unused and undamaged, with its included components, accessories, and packaging that is reasonably needed to identify and protect it in transit. A desk organizer or tray must be returned with any parts supplied; a fragile vase, bowl, or decorative object should be packed to prevent breakage on the way back. We will not invent an exclusion for an item category unless the product listing or applicable law supports it.
Contact us as well if an item arrives damaged or defective, is the wrong product, is missing a listed component, or materially differs from its description. Tell us what happened and include photos when available. We will review the issue and arrange an appropriate remedy without limiting rights provided by applicable consumer law.
How to start
Within 30 calendar days of delivery, email support@doratos.com with the order number, item, and reason for the request. You can also call +1 (907) 878-0870. We will review the request and, if approved, send instructions and a prepaid return label. Do not mail an item before receiving the correct return destination. Our Palmer mailing address is for correspondence and is not the return warehouse.
We pay the shipping cost of an eligible return through the provided prepaid label. There is no restocking fee. If you choose to send a package by a method we did not approve, contact us first; we cannot assume responsibility for an untracked or misdirected package sent without instructions.
Inspection and refund timing
We inspect the returned item after receipt and let you know the decision or any information still needed. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
We do not offer direct exchanges. If you want another size, color, or product, place a separate order and request a return for the original item if eligible. A separate purchase is subject to the price and availability shown when you order it.
Cancellation before dispatch
Contact us promptly if you want to cancel or correct an order. We can act only before dispatch or another irreversible fulfillment step. If we agree to cancel an unshipped order, we issue a prompt refund to the original payment method; the returned-item receipt and inspection period does not apply to an unshipped cancellation. If we cannot ship within the stated period, we will offer a revised time or cancellation with a prompt refund.
Returning storage and decorative pieces
Include every component supplied with an organizer or storage item. For a fragile bowl, vase, or ornament, protect the piece for the return journey and follow the packing and label directions we send. A photograph of damage or a missing component helps us review a delivery problem, but you may contact us even if you cannot provide one.
Related information
Shipping Policy · Payment Information · Contact Us
Contact doratos
Store: doratos (doratos.com). For questions about this page, email support@doratos.com or call +1 (907) 878-0870. Our mailing address is 13451 E Norman Ave, Palmer, AK 99645, United States. It is not a retail storefront, pickup point, or return address. Please contact us for return instructions before mailing an item.